VNA Hospice Care - Collin Branch

STAY AWAY from Sandy, at Baylor Hospital. Her unilateral decision overrode the hospice plans previously discussed with the weekend VNA contact, Vera, who had been working with our family. Vera was compassionate and helpful, and most of the family had aligned on a plan through her. Sandy did not contact Vera before moving forward. Her decision led to my mother being financially exploited after her death in addition to me and another sibling being banned from seeing our mother the last week she was alive. Thank you, Sandy, I will never have closure on the death of my mother now.

The folks that work here are very kind. Everyone works really hard to move quickly and bring you the support you need through all hours of the day and night. Our family was really unlucky because the VNA's computer system crashed the day my dad was passing. This led to lots of confusion through repeated paperwork and extra phone calls. Hopefully, this is an issue that gets solved.

Every single person we interacted with was kind, direct, helpful, and responsive. They provided tools, support, advice, and care that made it possible for my mom to die peacefully in her own bed, free from pain, surrounded by her loved ones. They made a difficult time easier and less scary.