Provider FAQ

This FAQ supports hospice agencies using Texas Hospices, operated by National Hospice Directory LLC.

Account & Access

How many logins can our hospice have?

Each hospice may have one primary account login, with the option for one additional authorized user if needed.

Only these authorized individuals may:

• Update profile information
• Manage billing and subscriptions
• Purchase or modify plans

By creating an account, you confirm these individuals are authorized to act on behalf of the hospice.

Can staff members share logins?

No. Logins should not be shared for security and accountability reasons.

Plans & Visibility

What does the Basic plan include?

The free Basic plan provides a complete profile with essential, publicly available Medicare information and core sections families rely on. Your Basic profile includes:

• Top summary box: logo, name, location, Medicare Quality Rating, CAHPS (Family Satisfaction), Google Reviews, Years Serving Texas, for-profit/nonprofit status, chain designation (local/regional/national), and call/email/website/directions/compare buttons
• Condensed "About" section (3–6 sentence SEO-optimized overview)
• Contact & availability box
• Accreditations
• Insurances accepted
• Specialty programs displayed as a clean bulleted list with short descriptions
• Complete care services section
• Where care is provided (including inpatient information)
• Service area (counties served)
• What Families Are Saying: newest 3 Google Reviews with a link to the full set

This provides a consistent baseline for every hospice in the directory.

What do paid plans include?

Paid plans include everything in Basic, plus additional features:

• Enhanced placement on local, regional, and specialty pages
• Verified, Featured, or Premium badges
• Expanded or SEO-optimized About sections
• Photo galleries, videos, testimonials (plan-dependent)
• Enhanced specialty program displays
• Display of additional Google Reviews
• Social media links and branding elements
• Optional hero/banner images for Premium tiers

Paid plans increase visibility and richness of content only.

Do paid plans affect Medicare ratings or Google reviews?

No. Texas Hospices does not alter Medicare Quality Ratings, CAHPS results, or Google Reviews. These appear exactly as published by their original sources.

Billing & Subscriptions

Do plans renew automatically?

Yes. All plans renew automatically unless canceled in advance.

Can I cancel at any time?

Yes. Cancellation takes effect at the end of the current billing cycle.

How do upgrades or downgrades work?

• Upgrades take effect within 48 hours
• Downgrades occur at the next renewal
• No refunds for unused time unless required by law

Content & Listing Management

How do I update our provider profile?

Log in to your Provider Dashboard and submit updates. Changes may take 1–2 business days.

Can the About section be customized?

Yes. Featured and Premium plans allow extended, SEO-optimized 4–5 paragraph About sections.

Compliance & Restrictions

Do you provide referrals?

No. Texas Hospices does not provide referrals, recommendations, or medical advice.

Do you accept PHI?

No. PHI must never be submitted. Any PHI uploaded in error will be deleted immediately.