Envision Hospice - El Paso

We were really excited to work with Envision Hospice, unfortunately from the very beginning it was such a disappointment. There was such a lack of communication and now after only 2 months with Envision Hospice we had transfer to a different Hospice. We got the usual apologies and give us another chance. We did stay and had a great team. My dad’s nurse was phenomenal. They told us to call if we ever needed anything, that there was someone always on-call. The day we needed someone to check on my dad I was told that there wasn’t anyone available. To need medical attention and not be able to reach someone at the number Envision gave us is Unacceptable!!!

My father was in need of hospice care during the pandemic in November of 2020. The team that helped us were very attentive and empathetic to my father and his needs as his cancer was extremely painful for him. They showed me how to change his sheets and diapers safely and even how to brush his teeth. They explained each stage my dad was going through and assured us of the changes we were witnessing as a natural process. They treated my dad with dignity and respect. I am forever grateful for their help.

My families experience from state to finish was wonderful. Between Paul, who explained the program to nurses both Danielle and Marie, the social worker, Reverend Paul even the guys who brought the equipment were all so nice. We thank you for making it easier on our family.