Tender Heart Hospice Care

The LVNs that visit are prompt and helpful but unfortunately, the RNs are condescending and disrespectful of your time and schedule. Then they get mad if you’re not available freely for a reschedule (I had work commitments and my mom was on dialysis). Worst, they ignored referrals from the pcp and billed for services and visits that were not completed (though there were still visits on the auth). That is fraudulent. Watch your EOBs and report them if they do this with you!

Be careful doing business with this company. They talk a good game but when they come to your house, they dream up unsafe scenarios and report you to the Texas State Adult Protective Services. There is no communication. Even though I communicated to them that I had an out of pocket caregiver in my house 3 days a week and cameras everywhere, they still turned me into APS. The head scheduling nurse and social worker is on a power trip. All they are worried about is getting in your house without you being there. The nurses and aid workers are good but management is non existent. The head admin acts like your friend one minute and then when you have a concern about one of their workers, she plays the other side of the fence. I've asked for information about a couple of different things and have not heard anything in three weeks now. Typical company that says all the right things to get you to sign up but when they got you , everything changes for the worse.

So this is one worse agency in area. Filed a complaint against them for violating my rights to care. Discharged me I won’t tell you the whole details but it was prove by Texas Health and Human Services. They didn’t believe I would report them . Will quess what treat your clients better .