Reliant At Home Hospice - Plano

The Denton Hospice team go above and beyond for patients and families. Such a joy to work with them in Denton County. Jonnie is very compassionate and treats you with the most respect and walks you through what hospice is and how it can help.

The people that are writing positive reviews are either fake or not familiar with this company. The owner's comments are laughable in my opinion. I tried every which way to have a conversation with the leadership but they kept hiding behind their desks and voice massages. Please contact Texas HHS regarding their findings before even thinking about using them. Your health or that of your loved one is much more important than to play Russian Roulette with this company. I would like to post my experiences with Reliant at Home here. It is a home health provider in our area that has been taking care of an elderly relative. Their main office is on George Bush in Plano: Here’s a brief overview of my experiences: 1. Timeliness: Not once did any Reliant employees show up on time for a scheduled appointment. For instance, if an appointment was set for between 1:00 PM and 3:00 PM, they typically arrived around 4:00 PM, this includes the PT doctor. 2. Vitals Checks: A nurse took the patient's blood pressure and initially reported it as "normal" at 109/4X. Upon questioning as the numbers were way too low, she rechecked and reported it as 190/7X, which is dangerously close to stroke level BP. The Reliant PT doctor, who arrived at the same time as the nurse, confirmed it as 186/7X. Clearly, the nurse lacks the proper skills to take blood pressure accurately. 3. Medication Management: The nurse claimed she would organize the medications. She worked on it for a while. When she left, we found a complete disorganization of the medication regimen which is obviously highly dangerous. Wrong pills were found at wrong times. She put stickers on boxes that, if followed, would have led to a double dosage of medication (see photo). When we raised this issue with supervisor, rather than addressing it, he suggested we manage the medications ourselves. This reflects a culture at Reliant that avoids facing problems instead of solving them. Should we also do our own vitals checks? The next day, a new nurse came and filled the boxes. Same problems. No pills were left for bedtime. All the bedtime boxes were empty. The following day, the same nurse came back again and filled the boxes again. For bedtime medicines, we noticed four pills in some boxes, three pills in others and four different pills for the following day (see photo). The patient woke up with extremely low BP, possibly due to double medication. Their manager said she was speechless and didn't know what to say. I would agree with her. She sent the supervisor himself the FOURTH time to set the medication regimen correctly which is the most basic part of nursing. The supervisor was supposed to call me to tell me if there were any medicines out, needing refill. This guy is also a liar. He said he called me but he never did until I spoke with the manager about it. This entire situation has created a dangerous nightmare for us. 4. Lack of Accountability: The response from Reliant's staff, has been dismissive rather than constructive. Their approach has only aggravated the situation instead of resolving it. It seems that Reliant’s culture is one of blame-shifting rather than accountability, which is unacceptable when patient safety is at stake. I only wonder what would have happened if I was not there to monitor and question their employees as might be the case with other customers/patients. 5. Making Things Worse: I attempted to escalate these issues within their organization. This type of performance and behavior by Reliant as a company that works with the sick, elderly, weak, and vulnerable in our area cannot be tolerated. Should Texas HHS, Medicare, other health insurance companies, Nursing Board, hospital case managers in Texas, future potential patients, and the community in general know about the above? What is your opinion about this?

Hospice is a very special vocation, and the team at Reliant At Home in Denton embodies that commitment in everything they do. For them, it's not just a job; they genuinely care for and support their patients and families during such a delicate time. Experiencing death and dying is something we all encounter only once, and this team approaches it with compassion and respect, truly living up to the prayers and hopes we have for our loved ones in their final days. I send my prayers for continued growth and success for this incredible team. Thank you for the love and care you provide!