Completecare Home Health And Hospice

Complete Care received a referral from my mother’s doctor to perform an at home assessment and they never called her or me to set it up. After several weeks, I called them and was told Sylvia was the person that needed to speak to regarding the referral. I left my number twice and had no response. We’ve asked for another referral from the doctor as my mother needs an assessment to get in home care urgently.

I could not be more grateful to Complete Care for taking me by the hand and ensuring my recovery from a recent surgery. They are professional, experienced, and empathetic. I found them masterful in anticipating my needs at every turn. My case manager helped me understand how things would play out and reassured me saying they were always available for me. My visiting nurse was heaven sent, always supportive and helpful. Her manner is so professional yet personal that it exudes a high level of knowledge, experience and confidence. Thank you...you know who you are! I unequivocally recommend Complete Care. Thank you again.

Going with a company your doctor recommends is not always the way to go. The name definitely does not suggest the care by this company. Tremendous staff turnover. Poor understanding of needs. Last minute cancels. Seemed like some aides were over assigned duties due to staffing issues I suppose. Original meeting with "sales" person was all promises of care requested only never to reach him again when requests were not fulfilled. "That's not what he meant", "You must have misunderstood", etc. In trying times, care for your parent is all that matters. There were a few decent staff members who were "replaced" as times went by. Don't do what I did... wait for things to get better. There are options, do your research. Difference of night and day with current company. I regret not transferring sooner.