Alpha Omega Hospice - Fort Worth

I am only writing this months later because the situation has never sat right with me. A few months ago, my sister, who was only 27 years old at the time, was under your hospice care. Being young and on hospice is something no person should ever have to experience, and I understand that situations like these can be difficult for everyone involved. This was actually her second time receiving hospice services through your organization. The first experience was extremely hard on her due to the progression of her health conditions and the emotional and physical effects that hospice care brought once she reached a certain point. Although there was not much time between her first and second enrollment, the emotional impact remained significant. I was with my sister on the day she transitioned. During that time, she was being medicated for comfort, but in between those breakthrough moments of awareness, she became extremely uncomfortable and fearful, believing that she could not breathe, even though her vital signs indicated otherwise. As her anxiety and distress increased, she expressed a desire to forfeit hospice services and seek treatment at the hospital. Earlier that day, the on-call nurse had visited in person and clearly explained that if my sister chose to go to the hospital for treatment, hospice services would no longer be provided. We understood that policy and were not disputing it. However, later that day, when I spoke with the same nurse over the phone regarding my sister’s request, the conversation lacked the compassion and sensitivity that the situation called for. Instead of responding with reassurance or understanding, the nurse seemed focused on emphasizing that my sister would never receive services from Alpha Omega again if she chose to leave hospice care. Given the emotional state my sister was already in, the tone and delivery came across as unnecessarily harsh and honestly felt more like a threat than supportive guidance during an end-of-life situation. Although she passed not long after that phone conversation and was properly medicated and kept comfortable during her transition, it is still painful knowing that this may have been one of the last things my now-deceased sister heard while she was still conscious and afraid. The purpose of this post is not simply to criticize, but to sincerely urge your organization to provide additional training on compassion, sensitivity, and communication, especially when caring for younger adults facing end-of-life care. Patients and their families deserve empathy and support during some of the most vulnerable moments of their lives.

Be careful…… They literally forgot about my mom…. This company is disorganized and poorly run. I’m not your every day reviewer I’m giving you the facts…. They promised 2 visits a week when they started. They also promised that they would have equipment delivered right away and they didn’t. Then, after working with them for several months, all of a sudden they stopped showing up for over one week no communication no nurse visit no nothing. We had to call and ask what was going on because her wounds and things were getting worse…. my mom is on bedrest and has dementia. The nurse we did have with them was very nice and caring, but we later found out she quit due to the treatment and multiple other issues stemming from the leadership at the organization. When we did reach out to them, they were unapologetic quite frankly they were surprised…. and then someone randomly showed up afterwards. We got a phone call back and let me tell you there was no apologies made for the negligence and the broken promises. But on top of that, they came and picked up their equipment quicker than they even showed up to check on my mom. It was rapid speed to come pick up the equipment, but snails Pace to take care of the patient. Promises were made and not kept. Have you heard that saying over promise and under deliver well this company over promised and severely under delivered. Here’s the real deal we have a camera system throughout the inside and outside of our home that continually records, if there’s any doubt or any question as to whether any of this really occurred, it is all on video. I just don’t understand how you can forget about a patient that is on bedrest that needs constant care. Someone that is relying on you to do your job. It wasn’t just a day it was over a week, but the worst part is the lack of care and apology after the fact was astonishing. Remember, if you are a client of this organization, you have every right to change. If you are looking to hire this organization, I would highly reconsider. Our new hospice provider has been extremely good professional, fast and prompt delivering on all aspects of what they promised. I am still contemplating filing a complaint through the state of Texas for neglect and negligence. If you have had the same experience, please feel free to reach out as I would love to hear about yours as well. Also, I’m happy to get you in touch with the right people to potentially fell a complaint with Texas Health and Human Services Commission (HHSC) Cecile Erwin Young, who also serves as the Executive Commissioner.

My wife of 46 years was diagnosed with stage 4 cancer everyone at Alpha Omega was so caring and compassionate during her remaining 42 days,and made her transition to heaven peacefully with no suffering on November 21st. They went above and beyond anything I expected I would like to thank everyone of them,especially Nurse Erin, and Pastor Mike for everything they did for Debi and myself to make this as easy as possible 🙏🙏 If anyone finds themselves going through this tragic life event I highly recommend Alpha Omega Hospice you won’t be sorry