Three Oaks Hospice - Austin

Three Oaks Hospice was an absolute God send for our family as we walked my Mother In Law into heaven June 6th. Missy was our liaison--she was able to get all the medical records within 24 hours, she spent a lot of time with my MIL and my husband and I to fully evaluate and explain what was happening and was so compassionate and caring! She kept in contact with us throughout the entire process. She facilitated a much softer landing in a very difficult time♡ Veronica our RN and her CNA Felicity were wonderful taking care of my MIL every step of the way. They were honest with us and gave us specific instructions to help us daily and were accessible for the emergency questions that came up--especially the last week of her life. Their kindness and professionalism were a huge support and decreased our stress level. They were our daily angels 😇 Dr Jones, our Chaplian, extended Godly kindness and guidance for my MIL and for my husband and I. My MIL had a sense of peace that overwhelmed her while she transitioned to heaven. He has been so helpful with the difficult family dynamics that many people experience during the loss of a loved one. He continues to support my husband and I with the loss of his mother. It is really nice to get a text asking how our heart is doing on those difficult days. He really takes the time to listen and provide explanations to guide us. We are forever grateful for the team at Three Oaks, I know that God brought them to us 🙏

The only reason I am even giving them 1 star, is for the fact that they gave us access to meds to keep my mom comfortable that we probably would not have had access to should she not have been on hospice. Do not use this company. Unorganized, not knowledgeable in care needed, lack of compassion, no support, hard to reach for communication. If I could have changed the services to another company, I would have. Extremely disappointed and was the worst experience I have ever had. Did not provide what they are meant to provide for both patient and family.

Hospice is a program run through the federal Medicare system . They are angel sent from heaven, who help you through the most difficult time of your life. When you lose a spouse or a parent, you need all of the help you can get and they are there with compassion, sympathy, medical knowledge, and concern. I hope we never lose this program because it comes at the most crucial time in your life.