Three Oaks Hospice - Austin

I am a healthcare professional and I have known Three Oaks Hospice for a while. I would highly recommend this Hospice company for their attention to detail when it comes to making sure their residents and families are getting everything they need! Their compassion and quality of care exceed expectations!

Extremely Disappointed with Three Oaks Hospice | Austin I’m heartbroken to have to write this, but our experience with Three Oaks Hospice | Austin during my grandmother’s final days was deeply upsetting and unacceptable. Despite repeatedly declining visits from their social worker, Temmy, she continued trying to come by. On a particularly difficult day, I specifically said no to a visit to pick up DNR paperwork because my grandmother was not doing well—she came anyway. It felt like our boundaries were ignored, possibly just to bill a visit. More troubling, on the night my grandmother was struggling with her breathing, I called hospice twice. I was clearly distressed and asked for help. The nurse simply advised me to reposition her multiple times—no one came out. And even more upsetting: no one checked on us the next morning despite those late-night calls for help. When my grandmother passed, I called hospice at 9:12 AM. Instead of a nurse, a PRN chaplain arrived with her blind dog, saying she had to be there “because the body can't be alone.” Her dog growled at us while we sat with my grandmother. This felt surreal and deeply disrespectful. When the nurse finally did show up, she asked who pronounced my grandmother. I said I did (I’m a nurse practitioner), and she replied, “Then never mind, I won’t even do it,” putting her stethoscope away. Again—cold and dismissive. Within an hour of my grandmother’s death, the equipment rental company began calling, multiple times, trying to pick up the hospital bed and oxygen—while she was still in the room. This was unbelievably insensitive. When the funeral home came, they needed help getting her onto the gurney. No one from hospice offered to assist. A family member had to do it. Worst of all: since her death, we haven’t received a single call from Three Oaks Hospice. No follow-up. No condolences. Nothing. This experience left us feeling abandoned and unsupported at a time when hospice should be at its most compassionate. I would not recommend Three Oaks Hospice based on our experience. We were taken advantage of as I have spent two decades in this field, and one would think we could receive some decency in service, however this was the farthest from it and the worst experience imaginable during my grandmother's last days and breath. My hope is that you read this in its entirety and NEVER have to go through this.

My husband, Steve, was under hospice care for almost 4 years. When first put on hospice, we were told at most he had 6 months. Through hospice care, Steve extended his quality of life for 3 years. The last year was rough but with hospice care we found it manageable both in treatment and pain management. During our journey, we went through 3 different agencies before finding our home with Three Oaks. All agencies started off wonderful but fell off due to staffing, administrative, and budget changes. Then we found Three Oaks through google reviews. From the very beginning, they treated us as loving members of their close knit family. I looked for the 3 C's with hospice care... The first was Consistency, having the same nurse and CNA worked to care for my husband which was very important due to his dementia. It was important that he knew and trusted the person who was handling him. It was important that he recognize the voice and the smile. 2ndly, I looked for communication, an immediate return call when things went south. Here again, Three Oaks was always on top of it with an immediate return call or text and someone there within an hour of the call. There was always someone there to offer an experienced hand and never a pacing wait as to what to do. The 3rd C I looked for was the most important and outweighed all others...compassion. Here, Three Oaks exceled and set the bar for all other hospice agencies to strive for. From their singing Chaplain, Jeff, to our amazingly loving and supportive nurse, Melinda, and finally our CNA, Reina with her gentle hands and hello Papa, we knew during this final part of our journey, we were in the right and caring hands. Never did Three Oaks say no to us as issues came up, never did they push us aside and tell us this did not fit into the hospice protocol. Instead, they always found a way to meet and exceed our needs. ALWAYS! Jeff the singing chaplain even sang at my husband's celebration of life. With over 100 people present in our small chapel, Jeff sang Peaceable Kingdom. You could have heard a pin drop. At that time, in my heart, I heard my husband say to me, job well done! Thank you Jeff, thank you Melinda, thank you Reina, and thank you Three Oaks Hospice.