New Century Hospice - Austin

Hospice aide only came out once over 3 month period because mom didn’t want a stranger to shower her. Could the aide not have done something else for her rather than just cancelling? Oral hygiene? Ambulation? Offer fluids? Change linens? No instruction to lay family members on how to transfer her or to help prevent her from falling. Never got a shower chair and had to buy our own from Amazon. When a request was made of nurse regarding a medication ( for the third time over 2 week period), response was “do me a favor and text me and remind me, I might forget”. MD Stated in a care plan meeting that they would send a speech therapist for one visit to evaluate mom’s swallowing difficulty and make recommendations, this never happened. Three different times never got return phone calls when messages left at hospice. Hospice nurse on vacay on scheduled day to visit and no substitute came and we weren’t told ahead of time. Chaplain and social worker very non-existent. Social worker acted shocked when I asked initially how to get hold of the nurse stating “I can’t give you her personal number”, this is a hospice business so I assumed she had a company phone to manage clients, but they don’t. This is 2025— shouldn’t have been such a shocking question. Hospice didn’t follow through with terminating services on date confirmed with social worker and instead presented paperwork a week later, a Medicare money grab thanks to New Century . Very disappointed in their services.

As someone who works in the healthcare industry, I can confidently say that New Century is the company you want caring for your loved ones when the time comes. I not only use them in my own facility, but I also personally recommend them to my own family — that’s how much I trust them. Their team consistently goes the extra mile, not only to meet expectations but to exceed them. When challenges arise, they don’t make excuses — they find solutions. I see their dedication in action every single day. Leah, Lisa, Jonathan, and Adrian are truly exceptional, and the entire team shares the same commitment to doing what’s right. In a world where many companies will tell you what you want to hear but fail to follow through, New Century delivers — and that makes all the difference.

New Century Hospice is our preferred provider. If I ever have any issues, I can call Lisa, Leah, Jonathan and Tammy and I know they will be here in a heartbeat! They all have such compassion and care for our patients, as well as Adrian. He does a wonderful job assisting with all their daily needs, he makes our residents look and feel great!