New Beginnings Hospice

Not having ever used a hospice company, I was not sure who to choose so the doctor at Christus Santa Rosa suggested I try New Beginnings. I did and their response was quick. The necessary medical equipment that my wife would need was delivered within two hours and set up in the house when she arrived. The RN made a visit right after that to check my wife. The LVN also stopped by for her initial visit. Arrangements for the nurse and aide visits were established on that first visit. From then on, the care she received was excellent. Every person that attended to my wife was compassionate and professional. For 21 days she received care that I would rate as excellent. The company also has a social worker on staff as well as a chaplain. They are very polite, compassionate, and attentive. I felt totally at ease with everyone that served us. If they keep up this approach with their patients, they will become the go to hospice in this area. All were Christ loving women. They get a five star rating from me. Follow up: verify that the same nurses, chaplain, social worker, and aides are still employed there that tended to my wife in April and May of 2025. I heard through a friend that they had all resigned. The replacements may be just as caring but not having worked with them, I cannot vouch for the same level of care my wife received at her time of need.

We were struggling to get hospice care for my father-in-law through our insurance (UHC) and PCP (Health 210). His condition was worsening quickly, and it was a Friday night with no help in sight. A family friend recommended New Beginnings Hospice, and calling them was the best decision we made. We reached out Saturday morning, and they responded immediately. Nurse Stephanie called us right away and even visited that same evening. His care started the very same day, and by the next morning they had arranged a hospital bed, equipment, and medications. Their whole team — nurses, aides, and doctors — was incredibly prompt and always available, despite being a small organization. What stood out most was how understanding, culturally sensitive, and compassionate they were. They recognized early that my father-in-law was nearing the end and gently prepared us for what to expect. Thanks to their support, he passed away peacefully after four days, surrounded by family and with dignity. If you’ve heard negative stories about hospice, please know that New Beginnings Hospice is different. They truly care, they guide you every step of the way, and they show up when you need them the most. We are deeply grateful and highly recommend them.

We had such a wonderful experience with New Beginnings during a very challenging time. The nurses went above and beyond for us, spending extra time with my beloved father, getting to know him in his final days and were anchors of support for us in the days after his passing. We also just enjoyed a beautiful memorial service held by New Beginnings that was incredibly healing to attend. They have created a beautiful community of love and support and we are eternally grateful.