Halcyon Home - Austin

My 89yo mother was diagnosed with Alzheimer's six months ago. We made the move from her independent living, to our home. From the start, I knew we would need assistance and I started asking for referrals from friends. Of the three that I interviewed with, Halcyon appeared to be the total package. I wanted to assemble a team of familiar faces that also wanted to help educate us for the roller-coaster ride we were about to receive. We were introduced to a group of people that can best be described as the variety of heroes that don't require capes. We settled into a routine with our overnight caregivers: Dani, Audrey and Bryanna. These ladies showed us what to expect and how to handle the myriad situations that have kept us on our toes. I feel like we are still at the beginning of our journey but are much better prepared with their guidance.

I have been using Halcyon Home for my Mom for many years. This year I was so disappointed with the assisted living facility that my Mom was living at that I brought her home and called Halcyon. Yaneli, her caregiver is so attentive and kind. She is reliable and is able to care for Mom when needed. I don’t have to deal with rotating caregivers on a regular basis, like I have experienced with other agencies. Barbara in the billing department has been so helpful with billing that works for us. Recently I needed forms documenting care all the way back to 2022 and they graciously provided them in a timely manner. Corina the case manager is quick to help with changes and additions to the schedule. Mom and I are so pleased with Halcyon and grateful for all the care and consideration they have shown us throughout the years.

I've had 2 surgeries this year and used Halcyon Home for both. I had a wonderful nurse named Meredith who was very through, a great scheduler and dept head, Nora who had great info and got all the scheduling correct. Then my medical assistant who spent the most time with me, Delyla, was a true gem. Very friendly, seemed to care, and organized, and reminded me about all my post op steps without being pushy. I have one more surgery for this year and I will use them again!