Dell Children's at Home

My son had surgery and all the staff was absolutely amazing! Shout out to Doctor Nast and her surgical team for taking excellent care of my son! He said that everyone handled him so gently! Thank you for helping my 11 year old son to feel so comfortable. This is his second surgery at Dell children hospital anytime he needs to go to the hospital we drive all the way from Kyle per his request. You deserve more than a daisy reward. Keep on being kind with the littles and their families!

We visited this hospital in December 2024 after our 1-week-old daughter's temperature dropped, and we could NOT have been more impressed by the nurses and doctors in the NICU. My wife and I stood completely in awe of their "all hands on deck" coordination, pragmatism, and heart. As noted in other reviews, Austin is lucky to have this clinical team. The food offering/cost is also fantastic. However, the administrative side has been a completely different story. Our deductible on this $52k visit was less than $200, as confirmed by our Explanation of Benefits (EOB). In late 2025, we received a bill for roughly $2,200, which we promptly paid under the faulty assumption that it was our legitimate liability. This week, we received yet another invoice for more than $11,000, which prompted us to deeply audit our original EOB, as this new amount well exceeds our annual Out-of-Pocket Maximum. To us, this appears to be an explicit case of "balance billing" more than 18 months after services were rendered. If this is indeed what is occurring, it would violate federal statute (the No Surprises Act of January 2022), Texas state statute (SB 1264), and the Texas Civil Practice and Remedies Code (Chapter 146). Our understanding of the law is clear: our financial responsibility is strictly limited to the cost-sharing value negotiated between our insurance company and the hospital—not additional arbitrary costs the hospital decides to levy outside of that EOB. Mistakes happen. However, this establishment appears completely unequipped to handle billing disputes. There is no direct phone line to speak with anyone who can offer anything other than "we can put you on a payment plan" or "we don't know if this will go to collections while it is being actively disputed." (This establishment actually owes us a refund for our ~$2,000 overpayment, which we expect to be refunded within 30 days as per Tex. Ins. Code § 1661.005, contrary to other reviews on this topic.)

We recently had the opportunity to install balloons and for Dell Children’s Hospital in Mueller for their Anniversary, and the experience was truly wonderful. The staff was incredibly kind, supportive, and accommodating throughout the entire setup. We’re always grateful to work with such amazing teams and meaningful spaces!