Compassus - Round Rock

My late husband was a Compassus patient for a week before he passed from cancer and kidney disease. I’m a retired RN and I was totally pleased with everything they did for us. Administration was efficient and the nurses and other staff were very competent and caring.

In a time of distress, the Compassus staff stepped in to provide much needed relief to ,y weary and exhausted siblings taking care of my ailing mother. They not only took care of my mother in her final days, but took care of me and my family ensuring that we could focus on meaningful moments with loved ones. After care has been fantastic.

Despite the fact that I was one of my dying son's primary caregivers, the director won't even talk with me about an ongoing family dispute. She had told me that hospice would not get involved because it was a "family matter". I was physically assaulted in front of my son and 10-year-old son (and a police report was filed), so the following DOES apply. I am not a fringe family member; I was directly involved in my son's day-to-day care. I reached out to their corporate compliance division several weeks ago, spoke with someone who promised to get back with me at least by the following week; I never did heard back! I have filed several regulatory complaints but those take time and since my son is already in hospice, we don't know how much time is left My heart is broken and no one seems willing to help. Under 42 CFR § 418.64(d) - Counseling Services and § 418.56(c) - Plan of Care, hospice is required to: Assess the family and caregivers for psychosocial needs related to the patient's terminal illness. Offer counseling and social work interventions to support them in their caregiving role. Help resolve stressors as they affect the patient's care and safety.