Christus VNA Hospice and Palliative Care San Antonio

CEO, (I sent this email and CEO didn’t bother to respond) You operate the worst and most unacceptable hospice service I have ever encountered. I am a retired member of the U.S. military, and my wife—who is battling ovarian cancer—was placed on home hospice care beginning December 24. The level of care provided by your organization was completely inadequate and unacceptable. Due to these failures, I made the decision to replace your VNA services on December 31. You may contact me directly for detailed information regarding the serious issues we experienced, or you may speak with your sales representative, Ariana Gonzales, who is already familiar with this case. I demand that every individual involved in my wife’s care be removed from working on patient cases. Based on our experience, your company has no business providing hospice services. Had I remained with your organization, I firmly believe my wife’s life expectancy would have been shortened. Email alone is insufficient to convey the depth of my anger and disappointment. I expect direct accountability.

I would to extend my gratitude for the people whom took care of my cousin Modesto. From the beginning process of Mrs. Lilly Fernandez that help get things started, she carefully explained everything on what services were provided and she also helped getting information from his doctors so services could get started. Especially huge Thank You to the wonderful nurse John that attended to my cousin needs, he was so patient and showed kindness to him and was so very helpful. Please know that your work has touch our hearts deeply. Thank You and God Bless. .

Christus Hospice, Marcus Soliz and Michelle Corbeille were very professional ,attentive and took the time to explain their services for my mother. They treated our family with the upmost respect and made it very easy for us to ask questions about my mothers care. We are very grateful for the care and services they are providing for my mother . We definitely would recommend Christus hospice . Thank you Marcus for being dependable and reliable while our family was going thru this process .