Alamo Hospice - Conroe

My mother had an infection, open bed sores and disturbing hallucinations and night terrors. I kept asking for an antibiotic and a medication that would help keep her comfortable. Then they fired the manager/nurse I signed up with and then both of their nurses quit. They hired a new manager/nurse named Erin, I spoke to her about my concerns. It had almost been a month since my mom's nurse had quit. The only people that worked at Alamo that had been helping me were the two nurses aides that came regularly. Then came a series of failures on the new manager/nurse Erin's part, I had to send my mom to the hospital for treatment of her advanced infection because she had began to bleed and was terribly sick. I called an ambulance for my mom and she received the antibiotics she needed and a full checkup. The manager Erin said it made Alamo Hospice look bad and she devised a plan to call adult protective services on me to cover her butt and make it look like Alamo hospice was not at fault. I was really hurt and shocked because I had been so patient with them so I immediately called another hospice company and they requested my records from Alamo to transfer. Alamo did not send the records for two more days until I texted them and told them they must comply and transfer my mom's records immediately. During this time when my mom was not getting proper care the only two people from Alamo that were helping me and being there for my mom and I were two aides. After I transferred out of Alamo, the manager Erin turned her wrath on to one of the aides, wrote the aid up and blamed her for everything, when she was one of two people from Alamo who was actually helping me. Erin did not take action to help my mother, she did not answer the phone on multiple occasions, she sent an aide when she was the nurse on call. When I called her to report bleeding coming out of my mother she said oh I can swing by and take a look 3 hours later she still hasn't shown up and that's why I had to call the ambulance. Erin has retaliated against me I and used an employee as a scapegoat. Nobody needs all of this when they're trying to take care of a dying loved one. Absolutely heartbreaking and disgusting experience. We are now with Three oaks hospice and it's like night and day!

We wish to extend a heartfelt thank you for the kind remembrance of my parents 70th wedding anniversary today. We have been so pleased with the services and compassion shown to our Mom in home hospice care. But helping us celebrate this milestone anniversary was, indeed, above and beyond. So appreciate the cake, flowers and dinner provided!

Im just an observer I have known the family for over 30 years and I thought that the person on hospice wasn't suppose to be in pain? I thought that the person was supposed to be comfortable? Isn't that what hospice means? What I observed was an elderly woman who was put on hospice after a major surgery and was only prescribed Tylenol! The patient had part of a major organ removed. Then sent home on hospice! The patient stated they were in pain repeatedly and hospice did nothing! Now I found that upsetting! The patient will die in pain. Is that how hospice is now? I would love a reply! Thank you.