Heart To Heart Hospice - North Houston

Heart to Heart hospice was exceptional and we can't imagine anyone having made the process at the end any better or easier for my mother and also for us. Rachael Fuqua came to us in the hospital after my mother's terminal diagnosis and my mother already knew her from having worked with H2H when she needed to put her husband in hospice care about a year earlier. She trusted Rachael and H2H already as a result of that experience and that made it so much easier on me to know that they were not just the right decision but the best decision in terms of providing her end of life care. Everyone we dealt with through H2H during her process was great and easy to work with and the nurses coordinated and communicated with the staff at Genesis 1 in Montgomery, the personal care home we used (on Rachael's recommendation!! - they were also incredible) so that everything really went as smoothly as it possibly could. The coordination via H2H with the medical equipment and the medication were also flawless throughout. Of special note, my mother's primary nurse, Kara, was also just the best we could have possibly hoped for. So much of this time was hard, but my mother's experience and also our experience working with Heart to Heart made it so much easier and better than it could have been. I would recommend Heart to Heart without any reservation to anyone seeking end of life/hospice care.

Heart to Heart was truly a blessing. Dad was quickly declining and when I call them they quickly proceed with paper work and visits. Even though it’s was a holiday ! From the intake team to the social worker, pastor etc. it was amazing. Kara our nurse was so caring, she was patient with us and my Dad. Gave such great guidance. Stayed with us through all the tough things. Hailey our aid only saw dad a couple times but to watch someone trim nails and help his personal care I. Her kind manner was so special. I never wish to have the need for Heart to Heart again but if I do. I will call without hesitation! Gold bless and thank you.

I am so livid right now and disgusted. I was completely rushed into getting a person that lives in same hose not related or a friend to me released with hospice care. I spoke on a number of occasions with a Rachel, no last name. She first told me that she spoke with someone other than the MPOA, me, to talk about the patient. Then the next convo we had was to inform me that the patient is being released and consents need to be signed, and also equipment is being delivered. Consents were signed equipment was delivered and still no Rachael. Got a call from ambulance services that they were needing the numbers and was told the nurse would know them. Well, I told him I was not the nurse. Gave him Rachel's number and waited. Nurse shows up around 7 p.m. to check out the set up and has informed me that patient is on oxygen saturation of 12 and has a Folley catheter, and cannot get up and down to use the restroom. Also, 'the kicker', has had a stroke. She asked if I was aware, well my shocking look coming from my face said it all. I was livid, and what's worse is I was expected to care for this patient, to which I never said I was, nor was capable of doing. All of this could have been avoided had 'Rachel' did a thorough in person consult. Do better, be better.