Compassus - San Antonio

The Compassus team did great responding quickly to my parents neighbors situation and provided compassionate care throughout. Everyone involved was very satisfied with the services provided. Would highly recommend for hospice services in the San Antonio area.

If I could give this company less than one star I would. My sister has lived independently in San Antonio while the rest of her extended family is in PA. What we found out when we came to visit her was so unacceptable as my husband has worked with Hospice and healthcare companies for decades and knows how this works as well as I have been a former nurse. There has been so little care for or about her or even Hospice routines followed such as an assessment that should have seen that the shower chair she had was too big and she needed something for over the commode to help her with that. We could find no documents for a DNR or any paperwork or help given to her for preparation for dying and zero information was shared with her only son to keep him up to date on what was happening as he has no medical background. Even if a patient initially refuses some help nurses should continue to ask and be sharing that with the family. It took two weeks to get a bed and bedside commode. It was only when we came that we saw what was not being done and then all of a sudden the nurse says she does need 24/7 care -which we told her. This should have been told to her son long before we arrived there but nothing was shared with him and no attempt to get ahold of him. He has never walked through this and did not know what to ask. There has been ZERO continuity of care with different caregivers every time so that they never know who she is or what she needs or see her progression. We left a note asking for items which the nurses never even looked at. I had to ask her son to ask for prefilled morphine syringes as she could not see the lines on the syringes to dose herself accurately (this should be help they give the patient and we should not have to ask for this or at least mark the syringes with a red sharpie the patient can actually see which I had to go out and buy). Fentanyl patches were delivered and should have been administered by the nurse or the nurse there to make sure this was done correctly and how to properly dispose of them. This did not happen. We even had trouble getting her mouth swabs. I would think they would keep track of her intake and output as she is eating and drinking nothing and letting the family know how this process goes but there is little to no information given except sharing vital signs with family. I contacted the SW, Stacey, who was the only helpful person and she contacted the Executive Director who called, went to see her for 20 minutes to see one of her few coherent moments, and I guess determined there was no issues as she never called me back -after saying she would. This whole organization seems so unprofessional that I would never let my relatives go through this company if I would have known. We are too late to change hospice companies as this point but such a shame that their motto says, “Improving quality of life for patients and their families guides every step of our care” as we did not find this to be true at all. Very upsetting to have to fight and ask for everything that we have needed that should have been routine and face this type of frustration while grieving from the depth of soul over watching a beloved family member enduring such terrible suffering. Update: The care for my sister even to the end was pretty much nonexistent and even the answering service was very unkind and did not have our calls returned as we asked for simple supplies that should have been there all along. I did email compasses compliance as asked with no response from them. Their lack of compassion added to my sister’s and our family’s distress during this difficult time . This really falls on the nurses who came in and out of her place and the executive director. Please beware of putting your loved one with this company .

How a Compassus Nurse becomes a family friend. Our family was very fortunate to have Cayla assigned to my Mom for her hospice care. It did not take long for Cayla and Mom to develop a caring and loving relationship. The care, the attention to detail was exceptional. Cayla always made Mom feel like she was her only patient. Cayla also went the extra mile to provide support and advice to me in an effort to make Mom as comfortable as possible. Cayla was an exceptional nurse who became family, but more importantly was our Angel.